Adobe Systems
eLearning Community Engagement Managers


Experience: 4-8 Years
Openings: 4
CTC: No Bar
Job Description

In this role the right candidate will be the owner of the global Adobe eLearning community. In this role, you’ll be the main connection point between all internal stakeholders and our hundreds of thousands of customers around the world. You’ll lead our global community strategy, both in-product and on the web. You will also be responsible for crafting our communications strategy on multiple social platforms and migrating these conversations, to the central Adobe eLearning community portal. You will have to manage the community membership, member experience and its tiered benefit structure.

In this role you will be the project and program manager for all engagements within the community, such as hosting customer reference program, online events, rolling out beta testing programs, to managing product launches within the community base. You will help and guide people resolve their issues and turn unhappy customers into our strongest evangelists. The right candidate is always looking for unique and exciting ways to solve problems with exceptional support and exceptional communication, ensuring that problems are resolved promptly while developing trustworthy relationships with our community. He or She is an expert negotiator as this role will involve liaisoning with key internal stakeholders such as Marketing, Product Management, Engineering, Evangelists, Solution Consultants, Support and more. As a member of a cross-functional team the right person will be comfortable in an "all hands on" environment, and can operate and coordinate across multiple teams. Knowledge of Social Media listening & responding tools will be an advantage.

Eligibility Criteria

5-7 years of experience, working with customers and/or partners.

B.Tech + MBA from Tier 1 or Tier 2 Colleges/Universities.

Incredibly empathetic and understanding of both internal stakeholders and external customers. You will be a powerful advocate for the Adobe eLearning community experience.

Cool and calm under pressure. You have superior organizational skills, integrity, and great follow-through on tasks.

Naturally curious. You love learning how things work and you’re always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.  

Word-savvy. You’re eloquent and able to strike the perfect tone, whether on a call or over email.  

Passionate. You love what you do. You are driven by helping others and being on the front-lines of a highly visible and credible brand.

Agile. You can move quickly with care. You embrace change and can absorb new information with ease.

About Company

Adobe - An Award-Winning Employer

At Adobe, we create digital experiences that change the world. How? We help people bring ideas to life by creating content that makes life more fun and work more impactful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day-and we're the ones who harness the massive power of big data to help companies find and reach the people who crave that content.
We do it with energy, passion, and curiosity, and we're backed by our rich heritage and culture of innovation. We're looking for exceptional talent to join us.

More reasons why Adobe life is the good life

*Skip those awful ''performance reviews.''
*Work in a place that cultivates great leaders throughout the organization. A place that understands thatproduct innovation comes from people innovation.
*Feed your brain and grow your skills with our educational assistance program.
*Take off for a four-week sabbatical after five years of employment. (As in ''don't even check your email thewhole time.'')
*Give to your favorite cause each year, and we'll match your charitable donation
*Enjoy serious discounts on the Adobe software that will make friends jealous.
*Those ''best places to work'' lists love us (in multiple countries).
*Put your mind at ease with our health and welfare benefits, industry-competitive salary, and more.
*The work is awesome. The people are awesome. We think there's no better place to make an impact.

Refreshed on:  5 October 2016
Category:  Analytics/Ops...
Views:  436
Recruiter last login:  16 September 2016

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