Customer Care Executive
Experience: 0-3 Years
CTC: 1-3 LPA
Open and maintain customer accounts by recording account information.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Prepare product or service reports by collecting and analyzing customer information.
Contribute to team effort by accomplishing related results as needed.
Manage large amounts of incoming calls.
Identify and assess customers’ needs to achieve satisfaction.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents
Go the extra mile to engage customers.
Resolve customer complaints via phone, email, mail or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling
Excellent communications skills.
Ability to listen and active problem-solving skills.
Good interpersonal skills.