Service Delivery Manager
Experience: 10-13 Years
CTC: 10-22 LPA
The primary responsibility is to interface with customers for daily operational and project needs
Delivers contracted services by attending customer meetings, status communications, periodic reporting, complete project management, etc.
Through ticket assignments, task listing, prioritization, and workload balancing ensures technical resources have clarity of what they need to execute day to day
Full-time Bachelors/Masters Degree in any stream (engineering background preferred).
10 years in IT infrastructure of which 2 plus years directly working with the customer and should have worked 2-3 years with the current organization.
Must have a technical background, with prior hands-on experience of system administration, the experience of Windows server-side infrastructure (Windows 2008, 2012, Active Directory, VMWare, Exchange 2007, 2010, Server Hardware etc.)
Must have a service mindset and empathy. Must deal with a level of ambiguity, chaos and apparent stubbornness from customers, and manage around it by thinking through the issue or request from the customer's perspective to drive to a reasonable conclusion
Must have prior experience on Project Management
Must have prior experience of the onsite-offshore delivery model and should have directly worked with US/European customers or colleagues
Prior experience working at an ISP/Managed Services/IT Services company is preferred, and a background in dealing with global teams and remote teams will be a strong plus.
Certification in PMP and ITIL will be a strong plus
A strong plus would be the breadth of technical experience i.e. candidate has done enough in the cloud, networking, storage, backups etc.
Add-On IT Systems is a growing company incorporated in 2013, based out of Bangalore the capital of the Indian state of Karnataka also known as the “Garden City of India”. We provide IT Solutions and Services in the areas of Software Development and Integration services.