Multimedia Content Labeler
Experience: 2-6 Years
CTC: No Bar
Analyze and label content under approved guidelines provided by technical leads and management. The labeling includes free form, categorical, region of interest and topic marking.
Coordinate with the developers and management on quality and efficiency of labeling. Perform Data analysis, find gaps and add appropriate remarks as necessary.
On-board to new labeling tools, and assess the quality of labeling tools built internally or externally
Effectively identify problems/issues by performing relevant research using the appropriate tools
Communicate effectively and concisely with customers and internal partners to resolve cases in the written form
Provide feedback to management regarding necessary changes and updates (including policies, upgrades and customer care issues)
Analyze data distributions, identify trends that need to be addressed and communicate findings to the appropriate stakeholders
Maintain and promote a positive attitude while meeting productivity goals
Assist in day-to-day risk-related job functions including product payment delinquencies, risk reporting and other duties as needed
Answer phone calls and inquiries from Customer Service and other areas within the business
Travel required (approximately 10% of the time)
BA/BS degree in a related field
1+ years of experience in compliance, privacy, risk management, transaction fraud, fraud operations, chargeback processing or legal support
Experience in online privacy-related projects, program management and customer communication (email, phone, and chat)
Expert knowledge of MS Office (Outlook, Word, PowerPoint, and Excel)
Experience of working with crowd flower like tools for multi-class labeling and images etc.
Knowledge of social media (and the technologies that support it) and internal systems/software (Intranet, web-based applications)
Excellent interpersonal, communication and follow-up skills with the ability to explain Internet functionality to customers via telephone and email
Ability to identify, analyze and report risk trends to improve customer experience and make discretionary decisions based on appropriate research
Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
Leading IT firm