Greeting and directing customers.
Providing accurate information (e.g. product features, pricing, and after-sales services).
Answering customers’ questions about specific products/services.
Conduct price and feature comparisons to facilitate purchasing.
Ensure racks are fully stocked.
Manage returns of merchandise.
Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times).
Inform customers about discounts and special offers.
Provide customer feedback to the Store Manager.
Stay up-to-date with new products/services.
Proven work experience of minimum 1 year as a Retail Sales Representative, Sales Associate or similar role.
Understanding the retail sales process.
Familiarity with consumer behavior principles.
Knowledge of inventory stocking procedures.
Track record of achieving sales quotas.
Excellent communication skills, capable of building trusting relationships.
Ability to perform in fast-paced environments.
Hong Kong Based Electronics Brand.