Serve as the second point of contact for Taboola’s clients through emails and resolving issues which are out of scope for 1st level team
Timely response to incoming customer support inquiries via email and support ticketing system that will come through
Communicate urgent technical issues internally and externally and handling the resolutions
Troubleshoot technical issues and escalate issues internally as needed
Good communication skills
Salesforce experience will be an advantage
In the years since inception, Taboola has become the largest discovery platform, realizing tremendous growth in users and revenue. Today, with over 1,000 employees Taboola’s journey continues, building new technologies that will help people find what’s interesting and new wherever they are.