PlanetX Technologies
Technical Support Executives

Surat

Experience: 1-3 Years
Openings: 4
Job Description

Ticket handling on a daily basis
Understand client requirements and help in troubleshooting
Explain the process flow to the end user.
Daily basis user mistaken bug fixing in the process flow of the transaction.
Delivering and implementing the project as per scheduled deadlines; extending post-implementation maintenance & support to the technical support team and client.
Acting as an escalation gate to resolve critical issues of the team members. Skills in conducting various training sessions for enhancing the performance and quality of service to end users.
Resolving queries regarding the Information System/Software

Eligibility Criteria

Excellent English Skills (written and verbal)
Great Attitude and Goal Driven
Great Customer Service Skills
Experience with Help Desk

About Company

PlanetX Technologies is a Creative Agency founded in 2012 having a professional team of Website Designers and Website Developers. Our mission is to make Beautiful websites on our Planet. We design and build websites, applications, mobile solutions, and other awesome digital media. We have built a strong B2B relationship and trust with many clients worldwide.

Posted on:  14 June 2019
Category:  QA/Testing/Support...
Views:  500
Recruiter last login:  13 June 2019



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