IT Service Desk Analyst
Experience: 3-5 Years
CTC: 3-6 LPA
Reporting to the IT Service Desk Manager the IT Service Desk Analyst will be responsible for providing 1st line technical support to the JD business users.
To provide technical support, including detection, recording, analysis and the resolution of incidents received via phone, email, intranet, and walk-up.
Respond to support inquiries directly from clients, and help them resolve hardware and/or software problems.
To maintain a high degree of customer service for all support queries and adhere to all service management principles.
To arrange for external technical support where problems cannot be resolved in house.
Work closely with the service support teams, development teams and key business stakeholders to ensure that incidents are managed through to resolution.
Excellent written and verbal communication skills.
Ability to effectively identify issues, log and communicate with other personnel.
Ability to work well under pressure, ensuring a structured approach is maintained at all times.
Anram Solutions is a new age company that provides quality IT services and Integrated Solutions to the Industry across the globe. We offer a wide range of business solutions in general and services in the areas of Customized Software Development, Consulting and Workforce Solutions, in particular.