Customer Service Manager (Social Media)
Experience: 2-7 Years
CTC: No Bar
We are on the lookout for someone who is passionate about solving queries/complaints over social media, and can also write good content to promote our brand.
This role will work within the customer care domain to solve users' product and campaign-related queries. One key expectation from the person handling this responsibility will be to improve the grievance handling mechanism.
Handle all customer queries and complaints raised on social platforms like Facebook, Instagram, Twitter etc.
Understand the customer grievances and provide appropriate resolution
Build good quality marketing content
Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly
Prior experience in a similar role
Good command over English Language
Ability to effectively communicate information in written format
Excellent time management skills
MyFab11 is a fast-growing Fantasy Sports Application where users play contests to win cash prizes daily.
Within a short span of 2 years, MyFab11 has already become a household name and is currently ranked among the top 5 Fantasy gaming portals in India. We are currently a team of 10 full-time members, and looking to expand fast.