WhiteHat Jr
Tech Expert Team Leader


Experience: 4-10 Years
Openings: 5
Job Description

Lead a team of ~12 people which resolves customer/teacher queries through chat, email or phone call
Queries are technical in nature and require an understanding of basic hardware/software issues as well as an operating panel
Drive targets through incentive, performance management of the team and strong analytics
Improve the efficiency of the system by suggesting and executing new solutions
Deep performance management of the team to achieve Six Sigma output
Coordinate with tech, curriculum and cross-functional teams to resolve customer issues

Working hours

8 AM to 5 PM
6 days working with 1 weekday off (Saturday and Sunday working)

Eligibility Criteria

4+ years of relevant experience in IT/Tech support team in corporate
Graduate/Diploma in Computer-Science/IT or related field
Very high on detail orientation
Strong analytical skill
Target-oriented & customer-obsessed

About Company

In 2030, Artificial Intelligence and Robotics will touch 800 Million jobs. The world will split into creators and consumers. WhiteHat Jr makes kids creators in the new world with the first structured coding curriculum in the world for early childhood.

WhiteHat Jr has developed its own original coding curriculum, which is centered on product creation, and imparts their lessons via 1:1 live, interactive online classes.

Posted on:  20 July 2020
Category:  QA/Testing/Support...
Views:  2252
Recruiter last login:  12 January 2022
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