Lead a team of ~12 people which resolves customer/teacher queries through chat, email or phone call
Queries are technical in nature and require an understanding of basic hardware/software issues as well as an operating panel
Drive targets through incentive, performance management of the team and strong analytics
Improve the efficiency of the system by suggesting and executing new solutions
Deep performance management of the team to achieve Six Sigma output
Coordinate with tech, curriculum and cross-functional teams to resolve customer issues
8 AM to 5 PM
6 days working with 1 weekday off (Saturday and Sunday working)
4+ years of relevant experience in IT/Tech support team in corporate
Graduate/Diploma in Computer-Science/IT or related field
Very high on detail orientation
Strong analytical skill
Target-oriented & customer-obsessed
In 2030, Artificial Intelligence and Robotics will touch 800 Million jobs. The world will split into creators and consumers. WhiteHat Jr makes kids creators in the new world with the first structured coding curriculum in the world for early childhood.
WhiteHat Jr has developed its own original coding curriculum, which is centered on product creation, and imparts their lessons via 1:1 live, interactive online classes.