Identify and resolve technical issues promptly and successfully (TAT 5 minutes)
Answer technical and service questions about the product
Troubleshooting Network and Internet Issues for Clients
Fixing Software and Drivers on Client Systems
Fixing Issues in Device Manager and External Devices
Understanding Latest Privacy Settings and Access Control in Devices
Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.
Graduate in Computer Science/IT or strong passion for devise and software tech debugging
Adept at technology to troubleshoot and ensure a smooth online class experience
Active listening skills, patience, and detailed obsession to maintain call logs
Excellent oral communication skills with a passion to resolve customer queries successfully and quickly
In 2030, Artificial Intelligence and Robotics will touch 800 Million jobs. The world will split into creators and consumers. WhiteHat Jr makes kids creators in the new world with the first structured coding curriculum in the world for early childhood.
WhiteHat Jr has developed their own original coding curriculum, which is centered on product creation, and imparts their lessons via 1:1 live, interactive online classes.
The company has recently been acquired by Byju's for $300 million.