WhiteHat Jr
Concierge Executive

Mumbai

Experience: 2-7 Years
Openings: 10+
Job Description

Identify and resolve technical issues promptly and successfully (TAT 5 minutes)
Answer technical and service questions about the product
Troubleshooting Network and Internet Issues for Clients
Fixing Software and Drivers on Client Systems
Fixing Issues in Device Manager and External Devices
Understanding Latest Privacy Settings and Access Control in Devices
Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.

Eligibility Criteria

Graduate in Computer Science/IT or strong passion for devise and software tech debugging

Adept at technology to troubleshoot and ensure a smooth online class experience

Active listening skills, patience, and detailed obsession to maintain call logs

Excellent oral communication skills with a passion to resolve customer queries successfully and quickly

About Company

In 2030, Artificial Intelligence and Robotics will touch 800 Million jobs. The world will split into creators and consumers. WhiteHat Jr makes kids creators in the new world with the first structured coding curriculum in the world for early childhood.

WhiteHat Jr has developed their own original coding curriculum, which is centered on product creation, and imparts their lessons via 1:1 live, interactive online classes.

The company has recently been acquired by Byju's for $300 million.

Refreshed on:  30 August 2020
Category:  QA/Testing/Support...
Views:  646
Recruiter last login:  25 September 2020
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