L2 Customer Support Architect ($60K)

Work from home

Experience: 5-12 Years
Openings: 10+
Job Description

We're running an Online Hiring Tournament on Saturday, May 19th to hire L2 Customer Support Architects (USD 60K/yr).

This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 50 Support Architects this week. This is a 100% remote, full-time role.

This tournament will be hosted for our client Versata, they are looking to interview and hire top L2 Customer Support Architects the very next days!

The daily activities include:

  • ‘Pair Support’ and working closely with colleagues to learn and teach new technologies and support techniques. 
  • Analytically solving customer issues that L1 Customer Support Engineers could not solve
  • Defusing of any escalated customer situations
  • Effective communication of technical solutions to non-technical customers

Eligibility Criteria

5+ years experience as a support agent in a high-volume contact center.

Software architect-level technical acumen in modern software languages - since 90% of the products you will be supporting are written in Java or .NET - you will be asked to prove your technical skills in these languages.

Required administration and troubleshooting of:

  • Windows or Unix/Linux Server
  • Network and Web servers
  • Database MS SQL / MySQL / Oracle / PostgreSQL
  • Sharepoint
  • Active Directory
  • Java / JavaScript / CSS / HTML

About Company

Crossover connects the world's top talent with the world's best companies. We're re-inventing how people find long-term, challenging work, and how companies leverage the best talent in the world. We assemble teams of rockstars and provide playbooks and a platform, WorkSmart, to help teams and individuals continuously improve how they work.

We're creating a future where all high-skill jobs are in the cloud and big data helps people and teams be more productive. A future where brick and mortar offices are history. We believe the future of the workforce is global and will be built from teams collaborating from every corner of the world.

Crossover has more than 2,500 partners in 108 countries. Unlike freelancer or outsourced marketplaces, Crossover only offers long-term, multi-year projects or programs.

Refreshed on:  6 May 2018
Category:  QA/Testing/Support...
Views:  1273
Recruiter last login:  18 June 2018