VP of Customer Support ($200K)
Work from home
Experience: 10-20 Years
CTC: No Bar
We're running an Online Hiring Tournament on Saturday, March 31st to hire VP's of Customer Support (USD $200K/yr).
This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager. This is a 100% remote, full-time role.
The Vice President of Customer Support will lead the efforts to create a world-class customer support experience across our entire portfolio of enterprise software companies, as well as an additional 25-50 new acquisitions a year. You will take a scientific and metrics-based approach to centralize and deliver customer success measured through our NPS program.
Your responsibilities will also include leading a culture of continuous improvement and weekly progress, simultaneously increasing quality and efficiency. You will be tasked to staff your support management and support agents with elite global resources that are smart, technical and have a passion for solving customer issues.
Deep passion for customer success, coupled with a driving motivation to solve their problems and continually improve their experience - you are a customer advocate of the highest order
A deeply operational mindset - you dive into details, make decisions based on data, relentlessly measure and test, and hold people accountable for fact-based results
10+ years experience managing 25+ person enterprise software customer service teams - including help desk support teams (phone and email based) - with a track record of customer reported excellence across multiple products and technologies
Exceptional communication and relationship building skills, high emotional intelligence, and proven ability to thrive in a high growth, global, virtual environment are essential
Crossover is redefining the way people work. A future where all high-skill jobs go to the cloud and big-data is used to help individuals and teams become more and more productive. Brick and mortar offices are history. The future of our workforce is global and will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent and are now in over 108 different countries.
Crossover has developed a unique method of finding, curating, and managing cloud talent. Our platform connects customers to the world’s best people for both technical and non-technical jobs. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long-term growth.